This makes sense to me. I recently dropped NetFlix, simply because I am trying to cut monthly fixed expenses, and it was an easy cut to make. I suspect they are seeing other people make the same sort of decision.

I wonder if the loss in numbers has anything to do with the shoddy service? I believe they have had a couple of major computer system failures or crashes lately resulting in long shipping times, I know personally our ship times can take as long as 4 or 5 days on more than one occasion. However I am looking at getting the ROKU too.

Wasn''t their big system outage back in August? Hardly the sort of press you want to attract new customers. Because of that snafu and other inconsistencies in their service of late, I dropped my subscription in September as soon as my current month ran off.

Bad service=fewer customers. But I'm sure Netflix won't be the last company to say the problem was due instead to a global economic downturn. Much less blame for themselves that way...

I have been a Netflix member for over 2 years now and the only issue I had was a bad disk one time.. filled out the online form and got another one within a day or so.

is on hold while I move - I will probably cancel if the mac version of the instant movie viewer is not ready in two months.