MacNN | Apple SVP in China to head up image-restoration efforts
Mac News Network View: Standard | Headlines | Categorized | Slim
Mac News Network
Mac News iPod News Reviews Forums
 

Desktop Headlines
Apple SVP in China to head up image-restoration efforts
Wednesday, April 10, 2013 @ 6:10pm

According to a Chinese web site, Apple Senior VP for Operations Jeff Williams is currently in China as part of an effort to carry out warranty and training reforms promised by Tim Cook. Reacting to a badly-coordinated propaganda campaign against the company and other foreign presences in China, the Apple CEO issued an open letter reassuring customers that Apple treats Chinese warranty issues largely the same way it does in other countries, but promised more consistency and quality of service.



China's state-run media outlets began making incorrect insinuations about Apple last month, claiming that the company's Chinese warranties are only half as long as those in the US (which isn't true), and that Apple re-used parts such as the backing plate (which is often custom-engraved) when repairing iPhones under warranty. When Apple posted a simple statement on its website denying and dismissing the charges, the smear campaign expanded -- with newspaper and TV reports calling the company "arrogant" in its response. Last week, an "open letter" response from CEO Tim Cook (that largely reiterated the denials, albeit with a more humble tone) was seen as more of an apology, and did include some acknowledgement that more training of Chinese reseller partners and more clarity on warranty issues was needed. Cook outlined several steps the company would take to make its policies clearer, and said the iPhone maker would strive for a more consistent warranty experience across its stores and partners. Williams is presumably in the country to oversee this effort, as well as inspect and discuss improvements with officials from the government and Apple's retail and manufacturing providers. The presence of a senior Apple official in the country, combined with Cook's letter, seems to have mollified the state-run media assault. Several officials have now praised Apple's response to the manufactured crisis, implying the company is back in the government's good graces. Williams has been the executive primarily in charge of Apple's massive China-based operations since Cook became CEO, and has visited the country many times as well as led the efforts by Apple to improve the working conditions of Apple's manufacturing and supplier partners, which include more than a million employees.

Comments on this Article
Print Friendly Version
Email to a Friend
Add MacNN to Your RSS Feeds
Buy from the Apple Store


Related Stories:

Most Recent Stories:

  • Weekly Game Replay: Final Fantasy XIV expansion, Halo 20GB download - 6:12 PM EST
  • Briefly: Tumblr's native OS X app, Griffin launches new iPad cases - 5:33 PM EST
  • Crowdfunding Critic: Mad Genius motion controller - 3:49 PM EST
  • MasterCard prepares credit card with fingerprint sensor for 2015 - 1:59 PM EST
  • Retina iMac teardown by iFixit demonstrates moderate repairability - 1:08 PM EST
  • Anonabox project killed by Kickstarter over security, hardware issues - 10:35 AM EST
  • Google's Nexus Player lacks FCC approval, pre-orders stopped - 8:55 AM EST

    Today's iPodNN Stories:
  • Google's Nexus Player lacks FCC approval, pre-orders stopped - 8:55 AM EST
  • WSJ: Google management changes point to Chrome, Android convergence - 6:37 PM EST
  • Samsung adds Intel Celeron processor option to Chromebook 2 line - 11:14 AM EST
  • City council votes against license transfer from Charter to Comcast - 7:32 AM EST
  • Nvidia, Sony, HTC detail devices set to receive Android Lollipop - 5:59 AM EST
  • No comments posted on this story yet. Please post yours.
    Your Comments
    In order to post comments, you must be a registered member of the MacNN Forums and logged in. Please login with your MacNN Forums username and password.

    MacNN Forums Login:

    MacNN Forums Password:

    Not a member of the MacNN forums? Register now for free.