MacNN | Washington AG orders clarification of T-Mobile 'uncarrier' plans, fees
Mac News Network View: Standard | Headlines | Categorized | Slim
Mac News Network
Mac News iPod News Reviews Forums
 

Desktop Headlines
Washington AG orders clarification of T-Mobile 'uncarrier' plans, fees
Thursday, April 25, 2013 @ 3:35pm

T-Mobile's newly-launched "Uncarrier" plans are seeing some resistance from judicial channels. Washington State Attorney General Bob Ferguson has demanded T-Mobile correct "deceptive advertising" that promised customers no annual contracts not requiring the user to "serve a two-year sentence," despite having what the office calls hidden charges for early termination of a new device plan that amounts to the same two-year contractual obligation.



The new plans start from $50 per month for one phone, which comes complete with unlimited calls, unlimited texts, and 500MB of tethering-enabled data allowance. Extending it to 2GB of data costs an extra $10, then a further $10 for every 2GB extra, with usage that goes past the allowance being throttled down to 2G speeds. New phones are available, with a small or nonexistent initial payment, plus a monthly fee based on the unsubsidized price of the phone. "As Attorney General, my job is to defend consumers, ensure truth in advertising, and make sure all businesses are playing by the rules," Ferguson said. "My office identified that T-Mobile was failing to disclose a critical component of their new plan to consumers, and we acted quickly to stop this practice and protect consumers across the country from harm." After an investigation of the new T-Mobile offerings, the Attorney Generalís Office found that the company failed to disclose that customers who purchase a phone using the 24-month payment plan must also carry a wireless service agreement with T-Mobile for the entire 24 months -- in other words, a contract -- and pay the additional monthly fees for the phone or pay the full balance owed on phone if they cancel earlier. Customers in Washington state between March 26 and April 25, 2013 are now allowed to return the device and cancel service as a result of the ruling, without being required to pay the remaining balance owed on their devices. Additionally, to avoid litigation, T-Mobile has agreed to clarify customers' obligations to the carrier for the sale of service or equipment; make clearer the consequences of canceling service before a device is completely paid; train customer service representatives on the agreement, and pay attorney fees to the Attorney General's office in the sum of $26,046.40.



Comments on this Article
Print Friendly Version
Email to a Friend
Add MacNN to Your RSS Feeds
Buy from the Apple Store


Related Stories:

Today's MacNN Stories:
  • Plantronics announces new Bluetooth headphones, BackBeat Pro - 8:30 PM EST
  • Briefly: Original Bioshock for iOS, Notability app comes to Mac - 7:06 PM EST
  • HealthKit policies updated to block data use by advertisers, brokers - 3:51 PM EST
  • Uber prevails in German court, yet service called 'probably illegal' - 3:20 PM EST
  • JPMorgan Chase systems infiltrated, banking data may have been stolen - 2:39 PM EST
  • 'Massive structure' in place at Flint Center ahead of Apple event - 1:25 PM EST
  • Apple officially announces September 9 press event [u] - 12:51 PM EST
  • iPhone 6 will include NFC-based payment tech, sources say - 11:41 AM EST
  • Photos indicate silver, gold, space gray colors for iPhone 6 - 10:47 AM EST
  • Ricoh launches Pentax K-S1 20MP DSLR with LED indicators on grip - 9:45 AM EST
  • Apple wins patent on Fifth Avenue store's redesigned glass cube - 9:18 AM EST
  • Olympus adds selfie-friendly display to Pen E-PL7 16MP camera - 5:41 AM EST
  • Microsoft updates Office for Mac 2011 to version 14.4.4 - 1:06 AM EST

    Today's iPodNN Stories:
  • Samsung reveals Amazon Instant Video 4K streams start this October - 7:19 PM EST
  • Dyson video strongly hints at robotic vacuum cleaner launch - 3:04 PM EST
  • Microsoft CEO journeying to China, antitrust investigation underway - 2:03 PM EST
  • Sony IFA teaser hints at Xperia Z3, Z3 Compact, Z3 Tablet Compact - 12:59 PM EST
  • Microsoft removes 1,500 misleading apps from Windows Store - 11:29 AM EST
  • No comments posted on this story yet. Please post yours.
    Your Comments
    In order to post comments, you must be a registered member of the MacNN Forums and logged in. Please login with your MacNN Forums username and password.

    MacNN Forums Login:

    MacNN Forums Password:

    Not a member of the MacNN forums? Register now for free.