MacNN | Washington AG orders clarification of T-Mobile 'uncarrier' plans, fees
Mac News Network View: Standard | Headlines | Categorized | Slim
Mac News Network
Mac News iPod News Reviews Forums
 

Desktop Headlines
Washington AG orders clarification of T-Mobile 'uncarrier' plans, fees
Thursday, April 25, 2013 @ 3:35pm

T-Mobile's newly-launched "Uncarrier" plans are seeing some resistance from judicial channels. Washington State Attorney General Bob Ferguson has demanded T-Mobile correct "deceptive advertising" that promised customers no annual contracts not requiring the user to "serve a two-year sentence," despite having what the office calls hidden charges for early termination of a new device plan that amounts to the same two-year contractual obligation.



The new plans start from $50 per month for one phone, which comes complete with unlimited calls, unlimited texts, and 500MB of tethering-enabled data allowance. Extending it to 2GB of data costs an extra $10, then a further $10 for every 2GB extra, with usage that goes past the allowance being throttled down to 2G speeds. New phones are available, with a small or nonexistent initial payment, plus a monthly fee based on the unsubsidized price of the phone. "As Attorney General, my job is to defend consumers, ensure truth in advertising, and make sure all businesses are playing by the rules," Ferguson said. "My office identified that T-Mobile was failing to disclose a critical component of their new plan to consumers, and we acted quickly to stop this practice and protect consumers across the country from harm." After an investigation of the new T-Mobile offerings, the Attorney Generalís Office found that the company failed to disclose that customers who purchase a phone using the 24-month payment plan must also carry a wireless service agreement with T-Mobile for the entire 24 months -- in other words, a contract -- and pay the additional monthly fees for the phone or pay the full balance owed on phone if they cancel earlier. Customers in Washington state between March 26 and April 25, 2013 are now allowed to return the device and cancel service as a result of the ruling, without being required to pay the remaining balance owed on their devices. Additionally, to avoid litigation, T-Mobile has agreed to clarify customers' obligations to the carrier for the sale of service or equipment; make clearer the consequences of canceling service before a device is completely paid; train customer service representatives on the agreement, and pay attorney fees to the Attorney General's office in the sum of $26,046.40.



Comments on this Article
Print Friendly Version
Email to a Friend
Add MacNN to Your RSS Feeds
Buy from the Apple Store


Related Stories:

Today's MacNN Stories:
  • Hands On: Photon Flash Player for iPad (iOS, Android) - 8:25 AM EST
  • Uber agrees with Portland council to suspend service for three months - 6:04 AM EST
  • Hottest Apple products see improved supply for final Xmas push - 4:13 AM EST
  • Misfortune Cookie exploit endangers 12 million routers - 3:06 AM EST
  • Hands On: Snapselect photo management app (OS X) - 2:03 AM EST
  • Analysis: Title II regulation, with forbearance, the best path forward - 12:18 AM EST

    Today's iPodNN Stories:
  • Google posts response to leaked Sony 'Project Goliath' emails - 4:41 AM EST
  • Plaintiffs in Google antitrust lawsuit required to submit more details - 11:13 PM EST
  • Interview fallout continues: actors complain, Team America taken down - 7:35 PM EST
  • Intel processors rumored to appear in two Lenovo smartphone launches - 3:20 PM EST
  • ICANN servers accessed following 'spear phishing' attack - 7:09 AM EST
  • No comments posted on this story yet. Please post yours.
    Your Comments
    In order to post comments, you must be a registered member of the MacNN Forums and logged in. Please login with your MacNN Forums username and password.

    MacNN Forums Login:

    MacNN Forums Password:

    Not a member of the MacNN forums? Register now for free.