MacNN | iPhone holds first place in JD Power smartphone satisfaction survey
Mac News Network View: Standard | Headlines | Categorized | Slim
Mac News Network
Mac News iPod News Reviews Forums

Desktop Headlines
iPhone holds first place in JD Power smartphone satisfaction survey
Thursday, October 17, 2013 @ 3:32pm

Apple and the iPhone have topped JD Power's smartphone satisfaction study for the 10th time in five years, according to a newly-released chart. With a score of 856, the company beats out rivals like Nokia (840), Samsung (839), and and HTC (829). AT&T remains the US carrier with the most overall customer satisfaction, garnering a score of 843; trailing behind are Sprint, T-Mobile, and Verizon. Among iPhone users, though, Verizon is the top carrier.

Apple is the preferred phone maker among AT&T and Verizon subscribers. Samsung does better at T-Mobile and Sprint. Both Apple and Samsung, however, score roughly the carrier average on each network they rank first on. Sprint subscribers notably appear to be the most likely to buy a phone based on features. T-Mobile subscribers are most likely to pick cost as a deciding factor.

Comments on this Article
Print Friendly Version
Email to a Friend
Add MacNN to Your RSS Feeds
Buy from the Apple Store

Related Stories:

Today's MacNN Stories:

  • Get your Black Friday on with MacNN's Daily Deals crew! - 11:27 AM EST
  • Australian banks under scrutiny for 'effective boycott' of Apple Pay - 11:04 AM EST
  • Sony working on PlayStation 4 Remote Play app for Mac, PC - 10:32 AM EST
  • Pointers: Record audio from iPad and iPhone - 9:54 AM EST
  • Opinion: Should Apple release a desktop computer that runs iOS? - 8:56 AM EST
  • MacNN Deals: Save an extra 15 percent in the Black Friday Blowout - 8:15 AM EST
  • Apple reportedly switching over to OLED for iPhone panels in 2018 - 7:08 AM EST

    Today's iPodNN Stories:
  • So long, and thanks for everything! - 2:31 PM EST
  • Lizard Squad member convicted over 50,700 computer crime charges - 9:58 AM EST
  • Microsoft offers grants to universities for HoloLens research - 7:25 AM EST
  • LG Display starts mass production of AIT display panels for notebooks - 7:47 AM EST
  • Briefly: EE fined £1M in UK, Unofficial YouTube app on Android Wear - 11:14 AM EST
  • No comments posted on this story yet. Please post yours.
    Your Comments
    In order to post comments, you must be a registered member of the MacNN Forums and logged in. Please login with your MacNN Forums username and password.

    MacNN Forums Login:

    MacNN Forums Password:

    Not a member of the MacNN forums? Register now for free.