MacNN | iPhone holds first place in JD Power smartphone satisfaction survey
Mac News Network View: Standard | Headlines | Categorized | Slim
Mac News Network
Mac News iPod News Reviews Forums
 

Desktop Headlines
iPhone holds first place in JD Power smartphone satisfaction survey
Thursday, October 17, 2013 @ 3:32pm

Apple and the iPhone have topped JD Power's smartphone satisfaction study for the 10th time in five years, according to a newly-released chart. With a score of 856, the company beats out rivals like Nokia (840), Samsung (839), and and HTC (829). AT&T remains the US carrier with the most overall customer satisfaction, garnering a score of 843; trailing behind are Sprint, T-Mobile, and Verizon. Among iPhone users, though, Verizon is the top carrier.



Apple is the preferred phone maker among AT&T and Verizon subscribers. Samsung does better at T-Mobile and Sprint. Both Apple and Samsung, however, score roughly the carrier average on each network they rank first on. Sprint subscribers notably appear to be the most likely to buy a phone based on features. T-Mobile subscribers are most likely to pick cost as a deciding factor.

Comments on this Article
Print Friendly Version
Email to a Friend
Add MacNN to Your RSS Feeds
Buy from the Apple Store


Related Stories:

Today's MacNN Stories:

  • Olympus adds selfie-friendly display to Pen E-PL7 16MP camera - 5:41 AM EST
  • Microsoft updates Office for Mac 2011 to version 14.4.4 - 1:06 AM EST

    Today's iPodNN Stories:
  • Samsung unveils Gear S with SIM card, curved display, Gear Circle - 6:47 AM EST
  • Enthusiast crowd keeps Windows XP alive, creates new service pack - 10:00 PM EST
  • Microsoft to put standalone Kinect for Xbox One on sale in October - 8:05 PM EST
  • GOG expands beyond game sales, begins offering DRM-free movies - 7:23 PM EST
  • CyberPower PC release new 15-inch gaming notebook, the Raven X6 - 3:17 PM EST
  • No comments posted on this story yet. Please post yours.
    Your Comments
    In order to post comments, you must be a registered member of the MacNN Forums and logged in. Please login with your MacNN Forums username and password.

    MacNN Forums Login:

    MacNN Forums Password:

    Not a member of the MacNN forums? Register now for free.